Delivery Policy
Last Updated: 10 August 2026
Smartbooks Education supplies downloadable digital educational resources.
This Delivery Policy explains how purchased resources are provided and what to do if you experience a problem accessing your purchase.
1. Digital Delivery
All Smartbooks Education products are supplied digitally unless otherwise stated on the relevant product page.
No physical product will be posted or delivered.
2. How Resources Are Delivered
Following successful payment, purchased digital resources will normally be made available electronically through the website and/or through a download link sent to the email address provided during checkout.
Customers are responsible for providing an accurate email address and other required information when placing an order.
3. Delivery Times
Digital resources will normally be made available shortly after successful payment.
In some circumstances, there may be a short delay caused by payment processing, email delivery, website maintenance or other technical issues.
If you have completed a purchase but have not received or been able to access your resource within a reasonable period, please contact us.
4. Download Problems
If you experience difficulty downloading or accessing a purchased resource, please check that you are using the correct email address and, where applicable, check your spam or junk email folder.
If the problem continues, please contact Smartbooks Education and we will provide reasonable assistance to help you access your purchase.
5. Incorrect or Faulty Files
If you receive the wrong resource, a corrupted file or a file that cannot reasonably be accessed or used as described, please contact us.
We will investigate the issue and, where appropriate, provide a corrected or replacement resource or another appropriate remedy.
Please also refer to our Refund Policy for further information.
6. File Compatibility
Where relevant, product descriptions will identify the format in which resources are supplied.
Customers are responsible for ensuring that they have suitable software or equipment to open and use the stated file format.
If you are unsure about the format of a resource before purchasing, please contact us.
7. Contact Us
If you experience any problem receiving or accessing a Smartbooks Education purchase, please contact us:
Smartbooks Education
Lowestoft, Suffolk, United Kingdom
Email: smartbooksed@outlook.com
Please include your name, the email address used for the purchase, details of the resource purchased and a brief explanation of the issue.
We will review the issue and respond as soon as reasonably possible.