Privacy Policy
Last Updated: 10 August 2026
Smartbooks Education respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or purchase our digital educational resources.
1. Who We Are
Smartbooks Education provides downloadable educational resources, specialising in Digital Functional Skills materials.
For the purposes of UK data protection law, Smartbooks Education is responsible for the personal information collected through this website.
Contact: smartbooksed@outlook.com
Location: Lowestoft, Suffolk, United Kingdom
2. Information We May Collect
Depending on how you use our website, we may collect information including:
• Your name
• Email address
• Telephone number, where provided
• Billing information
• Details relating to purchases and orders
• Messages or enquiries submitted through our contact form
• Technical information such as IP address, browser type, device information and website usage information
• Cookie and similar technology information
We only collect information that is reasonably necessary to operate the website, process purchases, provide customer support and meet our legal obligations.
3. How We Collect Your Information
We may collect personal information when you:
• Purchase a resource through the Smartbooks Education website
• Complete our contact form
• Contact us directly by email
• Interact with our website
• Accept or manage cookies and similar technologies
Certain technical information may also be collected automatically when you use the website.
4. How We Use Your Information
We may use personal information to:
• Process and fulfil purchases
• Provide access to purchased digital resources
• Respond to enquiries and provide customer support
• Maintain records of transactions
• Operate, maintain and improve our website
• Prevent fraud or misuse of our services
• Meet accounting, tax and other legal obligations
We will not sell your personal information.
5. Our Lawful Basis for Using Personal Information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may process information because:
Contract – processing is necessary to fulfil an order or provide a service you have requested.
Legal obligation – processing is necessary to comply with legal, accounting or tax requirements.
Legitimate interests – processing is reasonably necessary to operate, protect and improve Smartbooks Education, provided those interests do not override your rights.
Consent – where consent is required, for example for certain non-essential cookies or marketing communications, you may withdraw that consent.
6. Payments
Payments made through the Smartbooks Education website are processed using payment providers made available through our website platform.
Smartbooks Education does not directly store your complete payment-card details. Payment information is processed securely by the relevant payment provider.
7. Wix and Other Service Providers
The Smartbooks Education website is created and hosted using Wix.
Wix provides the online platform and associated services that enable us to operate our website and online store. Personal information may therefore be processed or stored through Wix and its services.
We may also share personal information with trusted service providers where necessary to operate our website and fulfil purchases, including payment providers such as Wix Payments and PayPal, and providers supporting website operation, communications and security.
These providers may process personal information only where necessary to provide their services or meet applicable legal requirements.
8. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing customer support and meeting accounting, tax and legal obligations.
We determine appropriate retention periods by considering why the information was collected, how long it is needed to provide our services, and any accounting, tax or legal requirements that apply.
9. Cookies
Our website uses cookies and similar technologies to operate correctly and may use them to understand how visitors interact with the website.
Some cookies are essential for the website to function. Where required, non-essential cookies will only be used with your consent.
More information is available in our separate Cookie Policy.
10. Your Data Protection Rights
Under UK data protection law, depending on the circumstances, you may have rights including:
• The right to request access to your personal information
• The right to ask us to correct inaccurate information
• The right to request deletion of your information
• The right to restrict how your information is used
• The right to object to certain uses of your information
• The right to data portability in certain circumstances
• The right to withdraw consent where processing is based on consent
To exercise any of these rights, contact: smartbooksed@outlook.com
You will not normally be required to pay a fee to exercise your data protection rights.
11. Keeping Your Information Secure
We take reasonable and appropriate measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or business practices.
Any updated version will be published on this page and the Last updated date will be amended accordingly.
13. Contact Us
If you have questions about this Privacy Policy or how Smartbooks Education uses your personal information, please contact:
Smartbooks Education
Lowestoft, Suffolk, United Kingdom
Email: smartbooksed@outlook.com
14. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's Office