Entry Level - Module 1 - Unit 1.9 - Troubleshooting
Workbook Contents
Module 1 – Using devices and handling information
Unit 1.9 – Apply a solution to solve a simple technical problem.
Task 1 – Troubleshooting Process
Learners explore nine common troubleshooting techniques before arranging them into a logical sequence, developing a structured approach to solving simple technical problems.
Task 2 – Real-Life Troubleshooting
Learners revisit realistic digital scenarios and develop step-by-step troubleshooting plans, applying logical thinking and problem-solving skills to everyday technical issues.
Task 3 – Understanding Error Messages
Learners identify and interpret ten common on-screen error messages, developing confidence in recognising problems and understanding what different system messages mean.
Task 4 – Troubleshooting Quiz
Learners complete a multiple-choice troubleshooting quiz covering technical problems, device maintenance and practical solutions to reinforce their knowledge and understanding.
Extension Task – Applying Troubleshooting Skills
Learners revisit additional real-life technical problems and apply the troubleshooting process independently to suggest suitable solutions and justify their decisions.
Every download also includes
✔ Learner Glossary
✔ Skills & Knowledge Checklist
✔ Guided Tutor Answers (where applicable)
✔ Instant PDF Download

