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Entry Level - Module 1 - Unit 1.9 - Troubleshooting

£2.99Price

Workbook Contents


Module 1 – Using devices and handling information

Unit 1.9 – Apply a solution to solve a simple technical problem.


Task 1 – Troubleshooting Process

Learners explore nine common troubleshooting techniques before arranging them into a logical sequence, developing a structured approach to solving simple technical problems.


Task 2 – Real-Life Troubleshooting

Learners revisit realistic digital scenarios and develop step-by-step troubleshooting plans, applying logical thinking and problem-solving skills to everyday technical issues.


Task 3 – Understanding Error Messages

Learners identify and interpret ten common on-screen error messages, developing confidence in recognising problems and understanding what different system messages mean.


Task 4 – Troubleshooting Quiz

Learners complete a multiple-choice troubleshooting quiz covering technical problems, device maintenance and practical solutions to reinforce their knowledge and understanding.


Extension Task – Applying Troubleshooting Skills

Learners revisit additional real-life technical problems and apply the troubleshooting process independently to suggest suitable solutions and justify their decisions.


Every download also includes

✔ Learner Glossary

✔ Skills & Knowledge Checklist

✔ Guided Tutor Answers (where applicable)

✔ Instant PDF Download

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