Level 1 - Module 1 - Unit 1.9 - Identify Solutions
This Workbook includes:
Module 1 – Using Devices and Handling Information
Unit 1.9. Use online resources to identify solutions to common technical problems (including when to reinstall an application, change Wi-Fi settings, change a system or software setting) and apply the solution.
Task 1 – Searching for Solutions
Learners are introduced to five everyday technical problems and practise writing effective search queries using clear keywords to find possible solutions online.
Task 2 – Safe or Poor Advice
A realistic help-request scenario where learners identify which pieces of advice are safe and which are unreliable, developing their ability to assess online information.
Task 3 – Finding the Most Helpful Advice
Learners take on a short scenario where a student named Cassie needs help fixing her Wi-Fi connection. They visit several real websites, compare the advice offered, take a screenshot of the most helpful information, and explain why they would recommend that source.
Task 4 – Finding Your Own Reliable Source
A practical activity using “Tech Problem” and “Solution” cards. Learners independently research their allocated issue, record their solution, and then participate in reinforcement games such as Mix and Match or Memory Match.
Every download also includes:
✔ Learner Glossary
✔ Skills & Knowledge Checklist
✔ Guided Tutor Answers (where applicable)
✔ Instant PDF Download